Archive for February, 2009

10 business days for a reply

Tuesday, February 17th, 2009

I emailed the New Zealand Stock Exchange (NZX) with a usability suggestion for their website.

The automatic reply:

The message you sent to has been received, NZX Information staff will review your message and will endeavour to reply to you within 10 business days. If your inquiry is urgent, please phone +64 4 472 7599.

Ten business days for an email response in the internet age - may as well just ask people to call the number and don’t offer the email address.