Archive for February, 2009

10 business days for a reply

Tuesday, February 17th, 2009

I emailed the New Zealand Stock Exchange (NZX) with a usability suggestion for their website.

The automatic reply:

The message you sent to info@nzx.com has been received, NZX Information staff will review your message and will endeavour to reply to you within 10 business days. If your inquiry is urgent, please phone +64 4 472 7599.

Ten business days for an email response in the internet age - may as well just ask people to call the number and don’t offer the email address.